Service Engineer - Graduate null

Your role

Job Description:

This dual entry/early career professional, product/customer-focused position serves as a technical liaison between Cummins Field Service and Engineering, Quality, and Manufacturing to proactively identify, prioritize, and implement short and long-term solutions to product issues.

Key Responsibilities:

• Under the guidance of more experienced team members, investigates product or system issues, understands cause and effect mechanisms, proposes appropriate actions, and documents results.
• Apply and support product problem-solving processes, such as the seven-step problem-solving method, and tools, such as the product development roadmap, to achieve high-quality maintenance activities.
• Prepares service channels to facilitate efficient service activities, confirms parts and special tools are available, service information (including diagnostics) is accurate and translated, and special attention can be provided to new product customers.
• Collaborate with technical experts on failure analysis and data trending to implement end-product solutions to reduce customer downtime.
• Manage large-scale development or problem-solving projects.
• Develops problem solutions for moderately complex components, products, systems, subsystems, or services of increasing technical complexity and ambiguity as experience is gained in this position.
• Independently executes established work processes and systems while developing technical or product knowledge; participates in system and process improvements.
• Participates in basic direct personnel management but may also coordinate and direct efforts among technical staff and/or temporary student workers.
• Effectively contributes to team goals, influences within the work group, and continually improves abilities critical to success in the position.

About you

To apply for this role, you must have the following eligibilities:

Skills:

• Field Investigation and Support - Gathers and communicates internal and external technical information between technical problem solvers and service channels regarding product or process-related issues using proven problem-solving techniques to quickly resolve issues and meet customer needs.
• Avoid Product Failure Modes - Effectively improve the reliability of Cummins products by identifying interfaces, functions, functional requirements, interactions, control factors, and noise factors and prioritizing potential failure modes and potential causes of failure involving systems, thereby reducing potential product failure modes.
• Product Failure Reporting and Corrective/Preventive Action System - Define and lead the process using cross-functional reviews, rigorous problem-solving methods, failed part transfer processes, data management tools, and project management practices to document, prioritize, and resolve product failures to effectively improve product reliability.
• Product Problem Solving - Resolves product issues using processes that protect customers; identifies non-random causes; implements comprehensive, data-based solutions; and identifies systematic root causes and recommended actions to prevent recurrence.
• Product Suitability Requirements and Audits - Develop and publish procedures that technicians must follow to safely repair and maintain products while ensuring that repairable components are processable.
• Technical Account Management - Represents Cummins with the customer by being the interface for all technical considerations; provides engineering data, documentation, and training to the customer to support the design and integration of equipment; ensures the customer's business is not disrupted by managing changes to Cummins products by using the change process and communicating regularly with product development and the customer.
• Technical Service Information - Create the information needed to support your service channels to efficiently and effectively troubleshoot and repair products, maximizing uptime for your customers.
• Collaboration - Build partnerships and work with others to achieve common goals.
• Communicate effectively - Develop and implement multimodal communications with a clear understanding of the specific needs of different audiences.
• Decision Quality - Make timely, high-quality decisions that drive organizational growth.
• Drive for Results - Consistently achieve results, even in difficult situations.
• Self-development - Actively seek new ways to develop and improve yourself, using both formal and informal development channels.
• Value Differences - Recognize the value that different perspectives and cultures bring to the organization.
• Cross-Functional Design Integration - The ability to translate value package requirements that incorporate input from many stakeholders into a virtual design and communicate the design through approved cross-functional design reviews.
• Product Development Execution, Monitoring, and Control - Plans, schedules, coordinates, and executes activities involved in developing products to meet the requirements hierarchy and technology profile accordingly; monitors and communicates across functional boundaries to meet project resource and quality expectations; ensures product capabilities meet or exceed expectations and takes mitigating actions when project risks are higher than expected; understands the complete product life cycle process and stakeholders.
• Systems Thinking - Helps plan problem statements, scope, and deliverables by defining the system involved by mapping its boundaries, identifying its context, interfaces, and lifecycle; Analyzes the connections and interactions between the elements that make up the system involved by using appropriate methods, models, and integration of results to understand the system, predict its behavior, and recommend improvements to produce desired effects.

Education, Qualifications, Certifications:

• An associate's, bachelor's, or equivalent degree in engineering or a corresponding STEM field is required.
• Certain positions may require a graduate (Master's) degree related to the area of ​​expertise.
• This position may require a license related to compliance with export control or sanctions regulations.

Experience:

• Entry-level/early career professionals. Candidates with experience in temporary student employment (internships, cooperative education, or other extracurricular team activities) or working as early career professionals in related technical disciplines are preferred
• Proficiency in MS Office tools is also preferred

Benefits

You will receive the following benefits if you join as a full-time employee. Please note that the benefits and perks listed below may vary depending on the nature of your employment with Cummins and the country where you work.

• Financial Wellness
• Health and Wellness
• Continuing Education
• Paid Incentive
• Work-life Flexibility
• Every employee, every community
• Development and Growth
• Diversity and Inclusion

Training & development

Cummins operates under the belief that everyone’s desk is a help desk. This means you’ll work with talented innovators who are not only tops in their field – they’re approachable, friendly, and happy to take the time to mentor, teach, and pass on their experience. You will also learn and grow through training and hands-on experience in an environment that values curiosity and developing talent for the future.

Career progression

Your career path can be virtually unlimited in Cummins, exploring a wide range of opportunities that continue to evolve as they expand their business globally. Cummins strives every day to be a place where people can build a career and not just be a stop along their career journey. As your professional skill set flourishes over time, you can change business units, accept special assignments, move into leadership, and discover amazing career options all around the world.

Sources

The following sources were used in researching this page:

• cummins.com/careers/paths
• cummins.com/careers/working-at-cummins#benefits
• youtube.com/@CumminsCareers