Digital Customer Operations and System Consulting Intern (Start ASAP)

Your role

Job Responsibilities: 

Project Content:

• Design of business process for digital marketing customer operations
• Design, implementation, and promotion of supporting systems and products for digital marketing (To B/C)

Work Content:

• Business Interviews & Demand Sorting: Participate in interviews and communications with the business side, and output interview minutes; assist in sorting out business needs, analyze demand change points, and integrate business requirements documents
• Business Design: Assist in sorting out and designing customer operation scenarios and process nodes, and produce flow charts and other related documents
• System Design: Design system functions and products based on business processes, and produce product design documents and product prototypes;
• Implementation Acceptance: Collaborate with the technical team during the implementation of the system to carry out development and testing to ensure functional availability
• System Operation: Participate in the later promotion and operation of the system, produce user manuals, training guides, and other promotion materials, and simultaneously support promotion and training
• Other Support: Support work on process management, communication reporting, consulting solutions, etc

About you

To apply for this role, you must have the following qualifications:

• Must be proficient in PPT/Excel/Word/Visio, have excellent logical analysis skills and certain data analysis and visualization skills; those who are proficient in prototyping tools such as Figma are preferred
• Have excellent Chinese and English communication skills, written expression skills, be proactive in work, have strong execution, have a sense of responsibility and certain stress resistance, and have a strong desire and awareness to improve oneself through learning
• Those who have a clear intention to stay, or have participated in product design and implementation, and have internship experience in the digital consulting industry are preferred
• Grade requirements: Undergraduate junior, senior, graduate student, no major restrictions

Benefits

If you join as a full-time employee after an internship, you will receive the following benefits:

• A competitive annual leave package
• A generous travel allowance
• Paid study leave and financial support for approved courses
• Membership in relevant professional bodies
• Social security contributions
• Health and wellness programs

Training & development

Deloitte offers different types of internships. In the Summer and Winter internships, you will enjoy client exposure, and networking opportunities, and get coaching and feedback from professional colleagues around you. While on Project internships, it will allow you to get a taste of what it's like to work at a leading professional services firm through real assignments, in a flexible way. These assignments vary in duration, mode of working (e.g. part-time), and nature—from client services to internal projects. Moreover, this is at least 4 months of internship, 4-5 days a week.

Career progression

Deloitte is excited to offer an internship program designed as a potential pathway to a full-time role within its AI-focused team. Situated at the intersection between technology and business, the program is open to students from diverse academic backgrounds interested in artificial intelligence.

How to apply

Application Process:

• Online application
• Online tests
• Group assessments and interviews

Sources

The following sources were used in researching this page:

• deloitte.com/cn/en/pages/careers/articles/internship-program.html
• deloitte.com/cn/en/pages/careers/articles/Intern-process.html
• deloitte.com/cn/en/pages/careers/articles/benefits.html
• youtube.com/@LifeatDeloitteUS