Work Arrangement
This role requires an employee to be onsite on a full-time basis.
What You’ll Do
- Support MKT business specialist to consolidate input from teams and suggest summary format in advance.
- Work closely with business stakeholders to follow up on tasks assigned by leadership.
- Work with the community team to develop and execute user engagement strategies.
- Support and execute user-centric campaigns, including user feedback collection, user experience improvement initiatives, etc.
- Assist the User Operations Manager to develop user communication strategies across various platforms.
- Work closely with the product team to understand user behavior, and develop specific metrics for performance tracking and strategy improvement.
- Support user-related projects, and provide insights through user interviews and workshops.
- Coordinate daily administrative tasks, like meeting minutes recording, payment, and follow-ups.
Your Skills & Abilities (Required Qualifications)
- School: 985/ 211 preferred
- Major: Business, Marketing, Communication related fields preferred
- Bachelor’s degree is required, experience in user operations is preferred
- Skills: Excellent communication skills in both written and verbal English and Chinese. MS Office (Excel, PPT)
- Knowledge: General product understanding in the premium automotive market; Basic marketing knowledge (ATL, BTL, social, digital, and PR)
- Attention to detail and agile sense of trends; Dare to question the status quo
- Active team player with a strong sense of responsibility and will-do attitude
- Working days: at least 3-4 days per week
About GM
Our vision is a world with Zero Crashes, Zero Emissions, and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer, and more equitable for all.
Why Join Us
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds, and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.