Customer Service Manager Intern (Start ASAP)

Your Role

Key responsibilities are as follows:  

• Act as the unified interface between front-end sales and back-end service delivery departments.  
• Build effective communication channels and coordinate resources to ensure high-quality service delivery.  
• Manage after-sales service quality for key customers, assisting in handling client escalations.  
• Coordinate internal and external resources for complaint management and negotiate solutions with customers.  
• Develop and implement service delivery plans, monitor performance, and maintain customer relationships.  
• Assist in major customer service improvement projects and explore value-added service opportunities.  

About You

The ideal candidate will have:  

• A full-time bachelor's degree or higher in computer, electronic information, or related fields.  
• Experience in IT product technical support or key customer service management is preferred.  
• Strong learning ability, proficient in PC, laptop, and other hardware knowledge. 
• Excellent communication skills and teamwork ability.  
• Familiarity with MS Office, Power BI, PowerAutomate, and Python is preferred. 
• Good English listening, speaking, reading, and writing skills.  

Training & Development

Opportunities for professional development and skill enhancement are available.

Career Progression 

Potential for career advancement and growth within the company over the next few years.

How to Apply

Submit your application through the specified process, ensuring all required information is included.

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