Korean-Speaking Telephone Technical Support Engineer - Graduate (Start ASAP)

Your Role

Key responsibilities are as follows:

• Deliver professional remote technical support to Korean customers via phone and social platforms.
• Offer solutions based on established processes and accurately document information in the system.
• Escalate special cases promptly and collaborate with other teams to resolve customer issues.
• Ensure end-user needs are met with high quality and within specified timeframes, focusing on customer experience and satisfaction.

About You

Ideal candidates will possess the following qualifications:

• Graduating in 2025 with any major.
• Native-level proficiency in Korean with standard pronunciation, intonation, and honorifics.
• Proficient in office software and network operating environments.
• Customer-focused, able to handle work pressure, and possess strong organizational, coordination, and communication skills.
• Demonstrates professionalism, teamwork, excellent customer service awareness, responsibility, and an entrepreneurial spirit.

Benefits

• Competitive salary with performance bonuses, comprehensive healthcare coverage, and additional perks such as flexible working hours and wellness programs.

Training & Development

Opportunities for professional growth through development programs and mentorship, enhancing skills and career potential.

Career Progression

Potential for career advancement into senior support roles or management positions, with expected growth and increased responsibilities over the next few years.

How to Apply

Submit your application by sending your resume and cover letter to our HR department. Ensure all documents are complete and highlight relevant experience and skills.