Interior Designer (Start ASAP)

Your Role

Your job responsibilities include:

• Provide high-quality interior design services across all remote channels (including live video calls) to ensure an excellent customer experience for B2C and corporate customers
• Exceed customer expectations by actively listening to key customer needs and wishes (including budget range) and translating them into interior design solutions that are relevant, practical, beautiful, commercially viable, and tailored to the customer's needs
• When designing solutions, take into account all aspects of design, such as function, architectural elements, size, color, material, shape, form, ergonomics, lighting, and sustainability, reflecting a comprehensive design concept and IKEA interior design style
• Work closely with customers to lead the entire design process from start to finish to ensure a proactive sales approach and follow up on possible improvements to build customer trust in the IKEA brand
• Every contact Showcase business ideas to maximize sales when meeting customers
• Use global tools and best practices to present interior design solutions in a way that is high quality, simple, efficient, and cost-conscious
• Master the latest interior design trends, understand the specific needs of different customer groups and competitors, and help IKEA become an influential and leading brand in home and office life
• Provide input, participate in setting and working towards personal goals, and ensure that personal goals are consistent with and contribute to the achievement of unit, function, and team goals
• Actively understand information about IKEA products and services to stay up to date with business priorities and activities to maintain the ability to lead sales
• Put IKEA's social and environmental commitments into practice to promote sustainable development
• Obtain relevant customer insights and help colleagues in the interior design department and other INGKA departments improve the customer experience

About You

What you’ll need to have: 

Knowledge

• Fully understand IKEA's corporate image, core values, and vision of creating a better everyday life for the public
• Familiar with local home life/office life requirements
• Proficient in all aspects of interior design (such as functionality, space, layout, ergonomics, architecture, style, materials, sustainable development, etc.), especially focusing on local social trends
• In-depth understanding of customer journeys in different corporate business industries, such as services, hotels, education, residential construction, etc.
• In-depth understanding of remote customer journeys and purchasing behaviors in an omnichannel environment
• Familiar with local policies, laws, and regulations in public places and homes
• In-depth understanding of IKEA product and service range, IKEA home style, style types, lighting arrangements, etc.
• Understand how to measure personal performance and its role in achieving business goals
• Familiar with IKEA's communication tone and interior design style
• Familiar with IKEA sales skills and sales guidance
• Familiar with relevant sales and design processes and tools
• Proficient in data/computer skills
• Motivation to practice and share IKEA's corporate culture and values ​​as a driving force.
• Passionate about interior design and strive to exceed expectations and improve people's home life.
• Passionate about driving business growth and helping IKEA succeed through attractive interior design solutions.
• Passionate about working together to achieve the common goals of the team.
• Enjoy dealing with people and is keen on understanding social changes and trends
• Passionate about learning knowledge and eager to continuously develop

Skills

• Good at combining business, aesthetics, and functionality to vividly present design solutions with commercial value, practicality, and beauty.
• Possess creative and conceptual thinking skills, with both a global perspective and attention to details
• A proactive listener who can communicate and share ideas, concepts, and solutions in an inspiring way.
• Strong interpersonal skills and the ability to build trusting relationships with customers. 
• Able to work with others in the team.
• Able to deliver all tasks on time and with quality within the task and budget.

Benefits

Once you join IKEA, you can enjoy the following benefits: 

• Tack! co-worker loyalty program
  • Tack! gives all the eligible co-workers an extra contribution to their pension funds. Unit, position, or salary don’t matter – everyone receives the same amount.
• One IKEA - Bonus program
  • The One IKEA Bonus program is a bonus system for all IKEA Group co-workers based on performance based on the values of simplicity and togetherness, with everyone in the same unit working towards the same objectives. Sharing goals helps them to work together as one IKEA.

Training & Development

IKEA offers exceptional career and learning possibilities. You will be encouraged to try different roles, change between functions, and even move abroad (if that´s what you want). IKEA believes in its people, involves people, and cares about them to make everyone feel important. Your personal development is important for IKEA too. 

Career Progression

When you work with IKEA, you have opportunities to not only do what you do now and learn to do it better but also to explore new things you’ve wanted to do and try things you never knew you could do. You can add to your skills, shift gears, change directions, travel or even move around the world. All while you’re ‘working at IKEA’ – that is, for one of the many companies that make up the IKEA brand, opening the doors to a lot of possibilities.

Sources

The following sources were used in researching this page:

• ikea.cn/cn/en/this-is-ikea/work-with-us/benefits-pub8c6da021
• jobs.ikea.com/en/explore-ikea
• ikea.cn/cn/en/this-is-ikea/work-with-us/many-ways-to-grow-pubb2c269a1
• youtube.com/@IKEA