TbM LCL Intern null

About Maersk

Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement, and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.

Your role

An entry-level temporary role that provides practical work experience in a particular occupation to people who are new to that field.

Responsibilities: 

• Ensure the IOP, SOP, and KPI are strictly complied with and all operations are smoothly handled and cost-effectively.​
• Execute process efficiency, improve resolution timeliness, optimize by challenging business rules/limitations, and improve end-to-end service delivery to customers​
• Own customer onboarding​
• Ensure alternate viable solutions and actively resolve customer issues within the stipulated timeframe​
• Ensure alternatives provided are aligned with rules and regulations including local policies​
• Collaborate with customers and LCL product​
• Understand customers’ real needs, handle customers’ expectations, and ensure professional customer service level.​
• Handle system updates and customer requests by defined processes​
• Ensure all relevant revenue & cost are timely updated in systems and ensure charges are passed on to the customer​
• Share best practices and knowledge

Training & development

At Maersk, you'll be given real professional experience and the chance to apply your knowledge to real business challenges. You'll also get guidance and coaching from an experienced mentor. 

Benefits

Once you join as a full-time employee, you can enjoy the following benefits: 

• Base pay
• Life insurance
• Medical care
• Retirement savings
• Paid holiday
• Bonus plans 

Career progression

As a newcomer in Maersk, you will be helped to grow through opportunities and challenges that push your skills and offer more responsibility. Note that many of Maerks's schemes such as internships, student assistant jobs, and more have led directly to future careers.

Work-life balance

Maersk encourages all its offices and departments around the world to provide locally relevant wellbeing initiatives, while it promotes a global focus on mental health. Maersk helps its teams look after their health and well-being, enabling them to deliver their best at home and work. 

Culture & vibe

Maersk strives to create a motivating, diverse, and inclusive environment where its people enjoy working and having fun together. There is also pride within the firm in uprightness and constant care. It’s about being honest and fair, having the courage to speak up, showing respect, and doing the right thing. Whether it's doing everything it can to give customers the best possible service, finding better ways to look after the people, or driving sustainability initiatives, Maersk always wants to meet responsibilities head-on today and improve for tomorrow.

Sources

The following sources were used in researching this page:

• maersk.com/about
• maersk.com/careers/work-with-us/benefits
• maersk.com/careers/our-teams/students-graduates
• maersk.com/careers/work-with-us/workplace-culture
• maersk.com/careers/work-with-us/professional-development