First Level Support Associate Intern (Rolling Intake)

About SAP

SAP is one of the world’s leading producers of software for the management of business processes. The company’s integrated applications connect all parts of a business into an intelligent suite on a fully digital platform, thereby replacing the process-driven, legacy platform. Today, SAP has more than 230 million cloud users, more than 100 solutions covering all business functions, and the largest cloud portfolio of any provider.

Your role

You will work in a multinational team in close cooperation with experts from all over the world with a focus on supporting customers from Asia Pacific. Next to technical skills, proficiency in the English language is key, and Japanese speaking will be an advantage.

Your main tasks:

• Receive cases from customers and acknowledge receipt of the Customer's comprehensive problem description
• Translate the case in Japanese into English
• Check the information provided by the customer and provide a solution to the customer if you find it by searching in the support database.
• Forward to the next support level if you can provide a solution.

Training & development

Three reasons to intern at SAP:

1. Culture of collaboration: Meet with mentors, make new friends across the globe, and create a thriving personal network.
2. Project-driven experience: Gain cross-functional skills from the virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
3. Gain visibility: With the SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs, and career development opportunities at your fingertips.

Benefits

Benefits of being an SAP intern:

• Explore the endless free learning resources and learn from the best minds in the industry
• Bring your authentic self to work and join the Employee Network Groups
• Put your hands to work on the latest and most innovative technologies on the market
• Focus on your career development, and experience free mentoring and coaching support
• Become part of a global community of +11k Early Career Talents across the globe and grow your network

Career progression

SAP's world and its industry are dynamic – should the company not be able to offer you a full-time position at a certain point in time, an internship with SAP is a great foundation for your career. Currently, over 50% of SAP interns are able to continue their journey at SAP as full-time employees, and others find roles in SAP's huge ecosystem of customers and partners.

Work-life balance

SAP’s culture is built on trust and empowerment, and flexibility is an essential part of its corporate DNA. SAP’s employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. In general, its hybrid work setup consists of three days a week in the office or on-site with customers or partners.

Culture & vibe

SAP's company culture is focused on helping its employees enable innovation by building breakthroughs together. The company focuses every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned with its purpose-driven and future-focused work. SAP offers a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your contributions, and a variety of benefit options for you to choose from.

About you

Education, Qualifications/Skills and Competencies

• Undergraduate
• A degree in Finance, science, or engineering is an advantage
• Excellent analytical skills
• Proficiency in English and Japanese (spoken, written, and customer management)
• Open and professional communication style
• Strong team player who learns and adapts quickly
• Enjoy and derive satisfaction from direct interfacing with customers

Sources

The following sources were used in researching this page.

• https://jobs.sap.com/content/Students/
• https://www.sap.com/sea/about/what-is-sap.html
• https://jobs.sap.com/content/internships/
• https://www.youtube.com/user/SAP