MCC CIM (Critical Incident Management) Intern null

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. 

• Work Area: Customer Service and Support
• Expected Travel: 0 - 10%
• Career Status: Student  
• Employment Type: Limited Full Time  
• Additional Locations: #LI-Hybrid

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values ​​flexibility, and is aligned with our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your contributions, and a variety of benefit options for you to choose from.

About the SAP Internship Experience Program:

The SAP Internship Experience Program is SAP's global, paid internship program that provides university students with the opportunities to find purpose in their careers.

Three reasons to intern at SAP:

• Culture of collaboration: Meet with mentors, make new friends across the globe, and create a thriving personal network.
• Project-driven experience: Gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
• Gain visibility: With the SAP Internship Experience Program in your title, you'll have a global network of SAP leaders, entrepreneurs, and career development opportunities at your fingertips.

What you'll do:

• Monitor global queue of urgent customer problems and ensure the processing.
• Assistance to CIM Duty Lead in the daily cooperation within the Mission Critical Support team
• Align, write, and upload Meeting Minutes
• Help CIM GC team members in their activities and projects
• Close cooperation with SAP Product Support and Development Support organizations
• Professional, proactive communication with SAP customers & colleagues
• Prepare presentations and statistical reports
• Cooperate with support consultants in specified field.
• Internal contact with colleagues from other departments globally.
• Record and report daily work to the team lead.

What you bring:

We're looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

• Candidates to currently be enrolled in an undergraduate or master’s degree program that applies to the position (computer science or equivalent proven experience)
• Open and professional communication style
• Strong team player who learns and adapts quickly
• Willing to work in an international environment
• Work schedule: 4-5 days including weekend
• Internship Duration: 6~18 months
• Will graduate in 2025 Jun or 2026

Meet your team:

MCC (Mission Control Center) CIM (Critical Incident Management) provides rapid response for critical, single SAP incidents and mitigates high-risk situations impacting customer business processes while exhibiting empathy, urgency, and collaboration throughout internal and external teams. 

CIM provides a globally accessible escalation point into SAP support for the escalation of existing customer incidents. CIM is the default engagement for all single incident requests to stabilize and ensure that the standard support process has a fair chance to be executed or in case of being in limbo, to be reestablished.