Product Support Intern (Jul 2024)

Your role

Meet your team:

SAP Product Support makes sure that customers’ incidents and tickets can be dealt with the first time. In this position, you can closely work with global colleagues and communicate with customers from different countries. You will negotiate with them and check basic information to validate incident priority.  After the internship, you will get familiar with SAP products and know standard processing procedures. What’s more, you can practice verbal English and improve yourself in multi-national working environments.

What you'll do:

• Help monitor the global queue and maintain chat monitor.
• Communicate with global customers and validate priority.
• Check incidents with colleagues and provide solutions for clients.
• Assist team members in daily activities.

About you

What you bring:

SAP is looking for someone who takes initiative, perseveres, and stays curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

• University students who will graduate in 2025 Jun.
• Excellent communication skills in both verbal and written English
• No major background is restricted.
• Can work for 6 months and 5 days/week.
• Expected work time: Aug/Sep 2024 – Feb/Mar 2025

Compensation & benefits

• Explore the endless free learning resources and learn from the best minds in the industry
• Bring your authentic self to work and join the Employee Network Groups
• Put your hands to work on the latest and most innovative technologies on the market
• Focus on your career development, and experience free mentoring and coaching support
• Become part of a global community of +11k Early Career Talents across the globe and grow your network

Training & development

At SAP, interns embark on many learning and development opportunities, such as online and self-paced learning, and formal training, all designed to help you to grow. Their interns transform the way they conduct business:

• Attend online and in-person training from industry thought leaders
• Meet and learn from executives
• Receive mentorship from leaders across SAP
• Build communities with skill-based volunteer opportunities
• Participate in social and networking events
• Develop some of the latest technologies and products

Career progression

The world and its industry are dynamic – should SAP not be able to offer you a full-time position at a certain point in time, an internship with SAP is a great foundation for your career. Currently, over 50% of its interns are able to continue their journey at SAP as full-time employees, and others find roles in SAP's huge ecosystem of customers and partners.

Sources

The following sources were used in researching this page:

• jobs.sap.com/content/Students/
• jobs.sap.com/content/internships/
• youtube.com/@lifeatsap