Queue Manager Intern null

About SAP

SAP is one of the world’s leading producers of software for the management of business processes. The company’s integrated applications connect all parts of a business into an intelligent suite on a fully digital platform, thereby replacing the process-driven, legacy platform. Today, SAP has more than 230 million cloud users, more than 100 solutions covering all business functions, and the largest cloud portfolio of any provider.

Your role

What you'll do:

• Serves supporting teams to ensure SLA fulfillment.
• Monitor and dispatch all the incidents reported by customers following rules and taking timely action.
• Document appropriate details of inquiry; provide the required statistics data for the supporting team.
• Cover duties as deemed necessary to achieve and produce high-quality support.

Training & development

Three reasons to intern at SAP:

1. Culture of collaboration: Meet with mentors, make new friends across the globe, and create a thriving personal network.
2. Project-driven experience: Gain cross-functional skills from the virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
3. Gain visibility: With the SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs, and career development opportunities at your fingertips.

Benefits

Benefits of being an SAP intern:

• Explore the endless free learning resources and learn from the best minds in the industry
• Bring your authentic self to work and join the Employee Network Groups
• Put your hands to work on the latest and most innovative technologies on the market
• Focus on your career development, and experience free mentoring and coaching support
• Become part of a global community of +11k Early Career Talents across the globe and grow your network

Career progression

SAP's world and its industry are dynamic – should the company not be able to offer you a full-time position at a certain point in time, an internship with SAP is a great foundation for your career. Currently, over 50% of SAP interns are able to continue their journey at SAP as full-time employees, and others find roles in SAP's huge ecosystem of customers and partners.

Work-life balance

SAP’s culture is built on trust and empowerment, and flexibility is an essential part of its corporate DNA. SAP’s employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. In general, its hybrid work setup consists of three days a week in the office or on-site with customers or partners.

Culture & vibe

SAP's company culture is focused on helping its employees enable innovation by building breakthroughs together. The company focuses every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned with its purpose-driven and future-focused work. SAP offers a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your contributions, and a variety of benefit options for you to choose from.

About you

What you bring:

SAP is looking for someone who takes initiative, perseveres, and stays curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

• Undergraduates.
• Preferably an IT-related major.
• Must possess excellent communication skills in Mandarin and English.
• Must have with good attitude to routine work.
• Ability to work in a virtual team environment and be open to change.
• Can work 4-5 days a week for at least 6 months.

Sources

The following sources were used in researching this page.

• https://jobs.sap.com/content/Students/
• https://www.sap.com/sea/about/what-is-sap.html
• https://jobs.sap.com/content/internships/
• https://www.youtube.com/user/SAP