Customer Success Intern (Start ASAP)

About our group:

The Customer Success (CS) team is a highly effective, customer-focused group that consistently delivers best-in-class product support and service to both external and internal customers.

About the role - you will:

• Provide technical and data analysis support for Seagate products
• Support product evaluation and qualification, collaborating with internal and external teams to assess product performance
• Offer onsite support for customer operations as needed, identifying device failures and ensuring timely resolution of reported issues
• Monitor product quality performance with assigned customers, regularly reporting on integration performance, verifying failures, and issuing failure analysis reports and corrective actions

About you:

• Strong knowledge of cloud computing and cloud storage
• Ability to quickly assess and define technical problems, identify their causes, and recommend solutions
• Excellent customer relationship management skills and report writing abilities
• Proficient in oral and written communication in both English and Mandarin
• A team player who can effectively collaborate with others

Your experience includes:

• Proficiency in statistical data analysis to support Fleet Management Analytics and internal team requests
• Background in HDD/SSD, including design, process, and quality management
• Strong written and verbal communication skills for coordinating across teams

You might also have:

• Proficiency in Python and Shell scripting
• Experience with Linux

Location:

Seagate first entered the Chinese market in 1995, and in the more than 20 years that followed, has committed itself to remaining at the forefront of the innovation and development of the country’s storage industry. With its strong technical knowledge and experience, Seagate has worked with many customers and business partners to help capture market opportunities – both domestically and overseas. Now the company operates four branch offices in Beijing, Shanghai, Shenzhen, and Chengdu; an entity in Tianjin; a surveillance center, and a data recovery center in Hangzhou.

• Location: Beijing, China
• Travel: Up to 10%