After-Sales Technical Support Engineers - Campus Recruitment null

Your role

After-sales technical support engineers will use their professional skills and communication skills to provide technical support and services to customers through telephone, Web and email, develop and provide solutions to enable customers to maximize the return on IT investment, improve efficiency and reduce costs, and ensure and improve customer experience and customer loyalty.

Main responsibilities :

• Answer 800/400 advanced after-sales technical support hotline for customers from mainland China, Hong Kong and Taiwan, responsible for troubleshooting and repairing laptops, desktops (especially Alienware) and other products, including systems, software applications, games, etc. (such as Windows, Linux, Dell's own software, third-party software, games, etc.).
• Answer customers' questions about installation, configuration, and performance. Solve some software problems online. For hardware problems that need to be replaced, record them in the system arrange service for customers, and track the problems until they are solved.
• Utilize internal and external resources to track and handle customer technical issues and continuously improve customer satisfaction.
• Cooperate and communicate with relevant departments to jointly solve customer escalation issues (including senior engineers, customer care department, sales, and dealers, etc.)
• Provide a good customer experience and be able to flexibly handle customer technical escalations and complaints.
• Requires certain night shifts and overtime work (with subsidies and overtime pay).

About you

To apply for this position, Dell Technologies hopes that you meet the following requirements:

Job requirements:

• Priority will be given to candidates who graduated in 2024 or 2025 with a bachelor's degree or above, computer-related majors, and knowledge of laptop and desktop products; familiarity with game-related subjects is preferred.
• Proficient in computer architecture, computer internal and external devices, familiar with Windows operating system and common software, understanding network configuration, those with CompTIA, Microsoft, Redhat, Cisco, virtualization and other technical certifications are preferred.
• Good communication skills and service awareness.
• Possess a certain level of English, CTE4, excellent listening and speaking skills are preferred.
• Excellent communication, logical thinking, and learning abilities, able to bear greater work pressure.

Benefits

Dell Technologies offers excellent benefits that include the following:

• Physical well-being
• Mental and emotional health and well-being
• Employee Assistance Program (EAP)
• Financial well-being
• Flexibility

Training & development

Dell Technologies programs empower and inspire team members to personalize their career journey and build the portfolio of value they bring to the table by building skills, gaining experience, and learning new things through mentorship, coaching, training, feedback, opportunities, challenges and recognition.

Career progression

Whether you want to go deep into your craft as a subject matter expert, or you want to expand your skill set by moving around and trying something new, Dell is committed to offering candidates unparalleled career growth through one-on-one meetings with mentors and leaders, routine check-ins with a long-term career plan, networking opportunities, continuous formal and virtual training and internal movement opportunities. Current offerings align with business goals and strategies to meet learning needs for today and the future. In addition, all team members are encouraged to leverage the premium on-demand digital content to support their individual learning paths.

How to apply

Application process:

• Apply
• Interview
• Decide

Sources

The following sources were used in researching this page:

• jobs.dell.com/en/growing-your-career
• jobs.dell.com/en/global-benefits
• jobs.dell.com/en/how-we-hire#anchor-apply
• youtube.com/@DellTechCareers