Product Support Intern (Oct 2024)

We help the world run better.

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned with our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

About the SAP Internship Experience Program:

The SAP Internship Experience Program is SAP’s global, paid internship program that provides university students with the opportunities to find purpose in their careers.

Three reasons to intern at SAP

• Culture of collaboration: Meet with mentors, make new friends across the globe, and create a thriving personal network.
• Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
• Gain visibility: With the SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs, and career development opportunities at your fingertips.

What you'll do: 

• Help monitor the global queue and maintain chat monitor. 
• Communicate with global customers and validate priority. 
• Check incidents with colleagues and provide solutions for clients. 
• Assist team members in daily activities. 

What you bring: 

We're looking for someone who takes initiative, perseveres, and stays curious. You like to work on meaningful innovative projects and are energized by lifelong learning. 

• University students who will graduate in 2025 Jun onwards 
• Excellent communication skills in both verbal and written English 
• No major background is restricted.  
• Can work for 6 months and 5 days/week
• Expected work time: Nov/Dec 2024 – May/Jun 2025 

Meet your team: 

SAP Product Support makes sure that customers’ incidents and tickets can be dealt with the first time. In this position, you can closely work with global colleagues and communicate with customers from different countries. You will negotiate with them and check basic information to validate incident priority.  After the internship, you will get familiar with SAP products and know standard processing procedures. What’s more, you can practice verbal English and improve yourself in multi-national working environments.